Privacy Policy

Last updated 14th November 2019

Your privacy is important to us and Your Birth Coach is committed to protecting your personal data. This privacy policy explains what personal data we collect from you and how we use it.  We may change this policy from time to time so please check this page occasionally.

This privacy policy has been written to provide you with information about:

  • What data we collect from you

  • How we collect your data

  • Third parties

  • How we use your data

  • How we store your data

  • Your data protection rights

  • Cookies

  • Privacy policies of other websites

  • How to contact us

  • How to contact the appropriate authority

 

Tiffany Kirkup T/as Your Birth Coach is the controller and is responsible for your personal data (collectively referred to as ‘Your Birth Coach', ‘we’, ‘us’). References to "our website" in this policy refer to www.yourbirthcoach.co.uk.

What data do we collect from you?

The personal data which we collect may include, but is not limited to:

  • Personal identification information (Name, email address, phone number, address etc) or any other information shared with us via our enquiry form; email; WhatsApp or text messaging etc. If you are an expectant parent, we also collect the date your baby is due and we may keep a record of your baby’s name and birth date.

  • When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various parts of the website. The information is only processed in a way which does not identify individuals.  We do not make any attempt to find out the identities of those visiting our website.

We do not, and will never, sell any of your personal data.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Use or view our website, via your browser's cookies

  • Contact us about our courses

Third parties

We may use third-party software providers to log your use of our website to improve your experience and the performance of our website.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Please refer to the Wix.com privacy policy for further information. 

How will we use your data?

All data we collect is used specifically for legitimate purposes; these may include, but are not limited to:

  • Providing our products and services to you when you order them

  • Booking you onto a Your Birth Coach course

  • Contacting you if we need to obtain or provide additional information

  • Providing customer support

  • Ensuring that the information we hold about you is accurate

  • Checking that you are satisfied with what we are offering

  • Gathering analysis or valuable information so that we can improve our services.

  • Detecting, preventing and addressing technical issues.

We ensure that personal data is only used for legitimate purposes, and only when your interests and fundamental rights do not override our legitimate interests.

How do we store your data?

We keep your personal information only for as long as required for the purpose for which it is supplied or, where necessary, for the length of time dictated by our insurance policy, whichever is longer. When your information is no longer required, we will always make sure it is disposed of in a safe and secure manner.

What are your data protection rights?

You have the following rights:

  • The right to ask for a copy of personal data that we hold about you (the right of access).

  • The right to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten) – please note, this may cause a contract to be cancelled, if the information requested to be deleted is required for said contract.

  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification).

  • The right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object).

  • The right (in certain circumstances) to ask us to ‘restrict processing of data’, which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing).

  • The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website we may collect information from you through cookies or similar technology. For further information you can read our Cookie Policy here or visit allaboutcookies.org.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should ready their privacy policy.

How to contact us

If you wish to get in touch about any of the above, please contact us at tiffany@yourtbirthcoach.co.uk.  We will respond within 28 days.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office at www.ico.org.uk.

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